Contact

          Donkey Republic HQ
          Christians IX’s gade 7, 5. sal
          1111 K?benhavn K
          Denmark

          In case you can see an unknown charge on your account, it might be a pre-authorisation. When making a rental, a pre-authorisation is placed on your bank account to ensure that when you end your rental, there will be enough funds to cover the cost of it. These funds are not taken from your account, but some banks display this as a charge. The pre-authorisation is automatically lifted by Donkey Republic as soon as you end your rental. You are only charged the price for the rental period. It can take a few days for your bank to update the bank statement. If you still see the reservation after several days, please reach out to your bank.

          If you have a question about your bike rental, booking the bike, picking up the bike, unlocking the bike, using the bike or returning the bike please see our Help Section with all the information you need.

          For other enquiries please contact us by clicking on the “Help” widget in the lower right corner . We’ll get back to you as soon as possible. Please indicate your booking number and/or name and ID of the bike you used, so we can find and solve your case faster.

          For urgent enquiries regarding your bike rental you may call our customer support in the hours:

          Sunday – Thursday 9am – 5pm (CET)
          Friday & Saturday 9am – 5pm (CET)

          Belgium: +32 9 298 11 61
          Denmark: +45 89 88 72 27
          Finland: +358 9 817 11767
          France: +33 9 87 67 95 94
          Germany: +49 30 255 585617
          Iceland: +354 539 3125
          Netherlands: +31 85 8885 646
          Austria: +43 720 880986
          Spain: +34 93 181 68 78
          Sweden: +46 10 884 48 95
          Switzerland: +41 31 539 18 90
          UK: +44 808 178 5353
          USA: +1 (855) 892-5311

          You can also reach us by email: [email protected] Please indicate your booking number and/or name and ID of the bike you used, so we can find and solve your case faster.

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